ALWAYS AVAILABLE FOR YOU: SPRECHER CUSTOMER SERVICE
If a problem arises in your system, you can request the support you need directly here on the website (cost indication). Our experienced experts in Linz (German & English speaking) will take care of your request and contact you.
Notice:
Customers of our SPREcare Premium Support please contact our service hotline directly - time-critical repairs can only be carried out after prior notification of a fault by telephone.
Service-Hotline: +43 732 6908-358 (cost indication)
Many benefits with "SPREcare" service level agreement
SPREcare is a modular service product consisting of various service packages. Depending on the chosen package, we assist you with support, IT security, patch management, software licences and much more.
You can choose from the various SPREcare modules to find the one that best suits your needs:
PATCH MANAGEMENT
Security patches & hotfixes
IT Security Report incl. Windows® operating systems
Compatibility check of software & operating system
PREMIUM SUPPORT
Service provision 8/5 or 24/7
Repair & correction of malfunctions
Guaranteed response times for phone support & remote maintenance
Guaranteed response time for on-site service
10 % discount on the hourly rates of the service hotline
IT SECURITY REPORT
4 times per year
Analysis & classification of vulnerabilities for SPRECON & third-party products
Risk management & ad-hoc notifications for SPRECON products
SOFTWARE UPGRADE
Upgrades & updates
Latest versions & functions
Support of current operating systems
Compatibility check of software & operating system