Support Request

Sprecher Automation GmbH
Franckstrasse 51
4020 Linz, Austria
Hotline: +43 732 6908-358

Note: Customers of our SPREcare Premium Support please contact our service hotline directly – time-critical repairs can only be carried out after prior notification of a fault by phone.

CUSTOMER DATA

Service Level Agreement No.

Support Ticket No.

INVOICE ADDRESS / CUSTOMER

Company*

Salutation

First name*

Last name*

E-mail*

Country*

Postcode*

Place / City*

Street / Number*

Phone*

(RETURN) ADDRESS

same as invoice address

Company

Salutation

First name

Last name

E-mail

Country

Postcode

Place / City

Street / Number

Phone

DESCRIPTION OF THE MALFUNCTION

Date*

Time*

Failure Frequency*

permanent

frequently

sporadically

reproducible

Plant/System / Name of Project*

System Location*

Serial Number (SNo./AppNo.)

Unit / assembly designation (e.g. DIU20,...)

Module Number

Description of the error (Operation on the unit, tests, control system operation, mains error, event archive, LED displays)*

Additional Attachments (e.g. log files, photos, screenshots, etc.):

ASSIGNMENT

I/we hereby authorise Sprecher Automation GmbH to carry out troubleshooting to the extent required (service hotline, remote maintenance, spare parts shipping, repair orders). If and to the extent necessary for troubleshooting, I/we hereby grant Sprecher Automation GmbH the authorisation for remote maintenance.

I agree that for the entire troubleshooting (service hotline, remote maintenance, spare parts shipping, repair orders, on-site service) the General Terms and Conditions of Sprecher Automation as well as the cost indication shall apply, unless another contract (SPREcare-, service level contract, maintenance contract, contract for work, etc.) exists and is applicable.

I acknowledge that the submission of this support request constitutes a valid declaration of intent and may trigger costs. I declare that I am authorised to make this declaration.

After receipt of the support request, you will receive a confirmation to the email address you provided. Please click the confirmation link provided there in order to complete the support request. On-site service requires a separate order after contacting our support. In the event of a repair order, the devices (assemblies) are to be sent to the Linz Franckstrasse (Austria) location at your expense in the original packaging or in equivalent packaging that is safe for transport.

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SUPPORT REQUEST

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